FAQs

You'll receive an order confirmation email shortly after placing your order.

Please contact us as soon as possible. We'll do our best to help before your order is dispatched.

We accept major credit and debit cards, PayPal, Klarna and Clearpay.

Yes. We offer free UK delivery on all orders.

Yes. We currently offer free UK Standard Delivery on all orders for a limited time. Once the promotion ends, Standard Delivery will be free on orders over £50 and £2.95 on orders under £50.

UK Standard Delivery usually takes 2–3 working days. International delivery generally takes 4–7 working days, depending on the destination. Delivery estimates exclude weekends, public holidays and possible customs delays.

Yes. We ship worldwide from the United Kingdom. International orders are securely packaged, fully tracked and may be subject to customs duties, VAT or import taxes.

Yes. Tracking details will be sent by email once your order has been dispatched. Some deliveries may also require a signature.

You can request a return within 14 days of delivery, provided the item meets our return conditions.
For eligibility, exclusions and full details, visit our Returns & Exchanges

Complete the return request form on our Returns & Exchanges page and our Customer Care team will guide you through the process.

Yes. Exchanges are subject to availability and our return conditions. Visit our Returns & Exchanges page to submit your request.

Once your return has been received and approved, your refund will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank.