Need help?
Frequently Asked Questions
Orders & Payment
You'll receive an order confirmation email shortly after placing your order.
Please contact us as soon as possible. We'll do our best to help before your order is dispatched.
Yes. We offer free UK delivery on all orders.
Shipping & Delivery
Delivery times vary by destination. Please see our Shipping Policy for details.
Delivery times vary by destination. Please see our Shipping Policy for details.
Delivery times vary depending on where you are. You can find all delivery estimates in our Shipping Policy.
Yes. You'll receive tracking details once your order has been dispatched.
Returns & Exchange
You can return your order within 14 days of delivery, provided the item is unworn and returned in its original condition. For full details, please see our Refund Policy.
Simply contact our Customer Support team, and we'll guide you through the return process.
Yes. We offer exchanges within 14 days of delivery, provided your item meets our return conditions
Once your return has been received and approved, your refund will be processed to your original payment method.
Jewellery Care
Store your jewellery in a cool, dry place and avoid contact with water, perfumes and harsh chemicals.
Yes. Our jewellery is designed for everyday wear, but a little extra care will help keep it looking beautiful for longer.
Gently polish your jewellery with a soft cloth after wearing to help maintain its shine.
Visit our Materials & Care page for helpful tips on keeping your jewellery looking its best.

