Shipping policy

Shipping Policy

At Villa Valentina, we carefully prepare every order to ensure your jewellery arrives beautifully presented, securely packaged and ready to enjoy. All orders are dispatched from the United Kingdom and include tracking for your peace of mind.

Free UK Delivery

Limited Time Offer

Enjoy FREE UK Standard Delivery on all UK orders for a limited time.

Once this promotion ends, our standard UK shipping rates below will apply.

UK Delivery

Standard Delivery

• FREE on orders over £50
• £2.95 on orders under £50
• Estimated delivery: 2–3 working days
• Fully tracked
• Beautifully packaged
• Free UK returns

Express Delivery

• FREE on orders over £70
• £3.95 on orders under £70
• Order before 2:00pm, Monday to Friday, for next working day dispatch
• Fully tracked
• Signature may be required

Click & Collect

Collect your order free of charge from:

Villa Valentina – Outlet Shopping at The O2, Greenwich, London

• FREE
• Order before 7:00pm for same-day collection
• Ready in as little as 15 minutes
• Collection confirmation sent by email

International Shipping

We proudly ship worldwide from the United Kingdom.

All international orders are securely packaged and fully tracked.

Europe

• £10 shipping
• FREE on orders over £125
• 4–7 working days for most other European destinations

USA & Canada

• £15 shipping
• FREE on orders over £125
• USA: 5–7 working days
• Canada: 4–6 working days

Asia

• £15 shipping
• FREE on orders over £125
• Estimated delivery: 5–7 working days

Rest of the World

• £15 shipping
• FREE on orders over £125
• Estimated delivery: 5–7 working days

Delivery Information

• All orders are sent with tracking
• Some deliveries may require a signature upon arrival
• Delivery estimates exclude weekends and public holidays
• Customs clearance may occasionally cause delays outside our control

Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, VAT and other local taxes, depending on the destination country’s import regulations.

These charges are determined by the destination country’s customs authorities and are not included in the purchase price or shipping costs.

Customers are responsible for paying any customs duties, VAT, import taxes or additional clearance fees that may apply.

If a shipment is refused or returned due to unpaid customs charges, any return shipping costs or additional fees incurred may be deducted from the final refund.

Returns & Exchanges

We hope you love your Villa Valentina jewellery. If you are not completely satisfied with your purchase, we are here to help.

• Returns are accepted within 14 days of delivery
• Items must be unworn, unused and returned in their original packaging with proof of purchase
• Free UK returns are available
• International customers are responsible for return shipping costs unless the item received is faulty or incorrect

For full details about returns, exchanges, refunds and eligibility, please visit our Returns & Refunds page.

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, faulty or incorrect, contact our Customer Care team within 7 days of delivery.

We will assess the issue and arrange the appropriate solution at no additional cost.

Store Purchases

This Shipping Policy applies to orders placed through our website.

Items purchased in-store are subject to our in-store policies.

Online purchases may be returned or exchanged at our Villa Valentina store, provided they meet the conditions outlined on our Returns & Refunds page.

Gift Packaging

Beautiful gift packaging is available at checkout, making your jewellery ready to gift.

Need Help?

If you have any questions about delivery, shipping or your order, our Customer Care team will be happy to help.

Email: villavalentina@villavalentina.co.uk