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Shipping policy

Free UK delivery on everything today only

Note: Our current free delivery on everything campaign is for a limited time. Normally, standard and express delivery charges apply as detailed below.

Delivery Options

Standard Delivery

  • Cost: £2.95 on orders under £50 | FREE on orders over £50

  • Delivery time: 2–3 working days

  • Highlight: Safe, secure and elegantly packaged

  • Returns: Free

Express Next Working Day Delivery

  • Cost: £3.95 on orders under £70 | FREE on orders over £70

  • Order cut-off: Before 2pm (Mon–Fri) for next working day dispatch

  • Highlight: Perfect for receiving your piece quickly

  • Returns: Free

Click & Collect

  • FREE same-day collections at Villa Valentina – Outlet Shopping at O2

  • Order online up until 7pm for same-day collection

  • Ready in: Just 15 minutes

  • Highlight: Fast, efficient and premium – email confirmation sent

Delivery Times & Tracking

  • All deliveries are tracked, and some may require a signature.

  • UK public holidays may affect delivery times.

  • No delivery on Bank Holidays.

Regional Shipping

Northern Ireland, Scottish Highlands & Islands

  • Delivery: 5–7 working days, £3.95 (FREE on orders over £70)

  • Returns: Free

Europe

  • Delivery: 4–6 working days (Austria, Belgium, Bulgaria, Czechia, Denmark)

  • Delivery: 5–7 working days (all other listed European countries)

  • Shipping: £10 (FREE on orders over £125)

  • Returns: £10

USA & Canada

  • Delivery: US 5–7 working days; Canada 4–6 working days

  • Shipping: £15 (FREE on orders over £125)

  • Returns: £15

  • Tax & import duty included

Asia

  • Delivery: 5–7 working days (all listed Asian countries)

  • Shipping: £15 (FREE on orders over £125)

  • Returns: £15

Rest of the World

  • Delivery: 5–7 working days

  • Shipping: £15 (FREE on orders over £125)

  • Returns: £15

Returns & Exchanges UK

  • Returns accepted within 14 days of receipt.

  • Free UK returns on orders.

  • Securely pack items in original packaging and include proof of purchase.

  • Email villavalentina@villavalentina.co.uk, with order number.

  • Exchanges available within 7 days for size or style changes (subject to availability).

Non-returnable Items:

  • Engraved/personalised jewellery

  • Earrings (for pierced ears)

  • Items showing signs of wear

Faulty or Incorrect Items:

  • Contact within 7 days for replacement or full refund at no extra cost

Store Purchases:

  • Online policy applies to online orders only

  • Store purchases must be returned/exchanged in-store

Shipping & Duties Summary

Villa Valentina Covers:

  • Duties & import taxes while your parcel is in transit

  • Ensures customers receive their items hassle-free

Customer Responsible For:

  • Local sales taxes, VAT, or GST

Quick Overview:

Aspect Responsibility
Shipping cost Villa Valentina (depending on order value)
Import duty / customs Villa Valentina
Local sales taxes / VAT / GST Customer
Returns shipping (if under free threshold) Customer

Important Notes

  • Provide accurate shipping details to ensure safe delivery.

  • Items should be returned in original condition.

  • All deliveries are tracked; some require a signature.

  • Gift Packaging can be added at checkout.

  • For questions about delivery times, shipping, or returns, contact at villavalentina@villavalentina.co.uk